Purpose

 The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
  • The personal data we will collect;
  • Use of collected data;
  • Who has access to the data collected;
  • The rights of Site users; and
  • The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.

Our contact details

 Name: VoIP8 Ltd
Address: VoIP8 Ltd, 20-22 Wenlock Road, London, England, N1 7GU
Phone Number: 0800 599 1111
E-mail: sales@voip8.uk

The type of personal information we collect

 We currently collect and process the following information:
  • Personal Identifiers, contacts and chatacteristics (for example, name and contact details)
  • Network Identifiers (for example, IP addresses and Hostnames)
  • Account Details (for example, Signup Date and Last Login Details)
  • Cookie Identifiers (for example, Portal Access Cookie)
  • End Terminal Equipment Identifiers (for example, device signature headers)

How we get the personal information and why we have it

 Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • Enable Initial Contact
  • Contract Quotations
  • Service Quotations
  • Invoice Generation
  • Service Configuration
  • Fraud Prevention
  • Fraud Detection
We also receive personal information indirectly, from the following sources in the following scenarios:
  • Companies House to validate corporate information
We may share this information with (AQ) Limited (for service provision), Emergency Operators (for legal obligation of location information).
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
  • We have a Contractual Obligation
  • We have a Legal Obligation
  • We have a Vital Interest
  • We have a Legitimate Interest

How we store your personal information

 Your information is securely stored in a secured database on a remotely located service in a secure facility.
We keep all personal information for the duration of the contractual obligation and for a period as required by legal obligation. We will then dispose your information by expunging all relevant records from live databses and backup copies.

Your data protection rights

 Under data prection law, you have rights including:
  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the precessing of your personal information in certain circumstances
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at support@voip8.uk if you wish to make a request

GDPR

 For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

 By using our Site users agree that they consent to:
  1. The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting the sales team.

Children

 The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

Cookie Policy

 A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:
  1. Functional cookies Functional cookies are used to remember the selections and actions you make on our Site(s) so that your selections and actions are saved for your next visits;
  2. Analytical cookies Analytical cookies allow us to improve the design and functionality of our Site(s) by collecting data on how you access our Site(s), for example data on the content you access, how long you stay on our Site(s), etc; and
  3. Support Cookies Support cookies allow us to provide our live chat feature to quickly and efficiently provide the support necessary to assist with any issues

Modifications

 This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

How to complain

 If you have any concerns about our use of your personal information, you can make a complain to us at:
Name: VoIP8 Ltd
Address: VoIP8 Ltd, 20-22 Wenlock Road, London, England, N1 7GU
Phone Number: 0800 599 1111
E-mail: sales@voip8.uk

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number: 0303 123 1113

ICO website: https://www.ico.org.uk