IMPORTANT INFORMATION

 Our Services are Data Network services, and as such, they are dependent on your connection to the data network, the data network itself and network support services (such as DNS). They also rely on power being delivered to the relevant equipment. Your services may therefore cease to function if there is a failure with any of the above mentioned requirements, or their constituent components.

  1. Introduction

    1. These terms and conditions shall govern your use of our websites (*.voip8.uk, voip8.info, voip8.biz), VoIP service, web hosting and any other service that may be offered from time to time by the company.
    2. By using our website(s) or services, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website or services.
    3. If you register with our website(s), submit any material to our website(s) or use any of our website(s) or services, you expressly agree to these terms and conditions.
    4. You must be at least eighteen years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least eighteen years of age.
    5. Our website(s) use cookies; the policies for these can be found here
  2. Credit

    1. This document was created using a template from SEQ Legal (http://www.seqlegal.com)
  3. Copyright notice

    1. Copyright (c) 2022 VoIP8 Ltd.
    2. Subject to the express provisions of these terms and conditions:
      1. we, together with our licensors, own and control all the copyright and other intellectual property rights on our website(s), the material on our website(s), and in our services; and
      2. all the copyright and other intellectual property rights in our website(s), the material on our website(s), and in our services are reserved.
  4. License to use website(s) and services

    1. You may:
      1. view pages from our website(s) in a web browser;
      2. download pages from our website(s) for caching in a web browser;
      3. print pages from our website(s);
      4. stream audio and video files from our website(s);
      5. use our website(s) services by means of a web browser; and
      6. use the VoIP service developed and offered by the Company using handsets or softphones approved for connection by VoIP8 Ltd.
        7. subject to the other provisions of these terms and conditions.
    2. Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website(s) or save any such material to your computer.
    3. You may only use our website(s) for your own personal and business purposes, and you must not use our website(s) for any other purposes.
    4. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website(s).
    5. Unless you own or control the relevant rights in the material, you must not:
      1. republish material from our website(s) (including republication on another website(s));
      2. sell, rent or sub-license material from our website(s);
      3. show any material from our website(s) in public;
      4. exploit material from our website(s) for a commercial purpose; or
      5. redistribute material from our website(s).
    6. Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
    7. We reserve the right to restrict access to areas of our website(s), or indeed our whole website(s), at our discretion (for example during server maintenance or site updates); you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website(s).
  5. Acceptable use

    1. You must not:
      1. use our website(s) in any way or take any action that causes, or may cause, damage to the website(s) or impairment of the performance, availability or accessibility of the website(s);
      2. use our website(s) in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
      3. use our website(s) to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
      4. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website(s) without our express written consent;
      5. access or otherwise interact with our website(s) using any robot, spider or other automated means, except for the purpose of search engine indexing;
        6. or

      6. use data collected from our website(s) for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
    2. You must not use data collected from our website(s) to contact individuals, companies or other persons or entities.
    3. You must ensure that all the information you supply to us through our website(s), or in relation to our website(s), is true, accurate, current, complete and non-misleading.
  6. User login details

    1. To create an account on our website you will need to place an order on our web portal and follow the instructions.
    2. You must use a verifiable email address to create the account and supply a password.
    3. You must keep your password confidential.
    4. You must notify us in writing immediately if you become aware of any disclosure of your password.
    5. You are responsible for any activity on our website(s) arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
  7. Cancellation and suspension of account

    1. We may:
      1. suspend your account;
      2. cancel your account;
        3. and/or

      3. edit your account details
        4. at any time in our sole discretion without notice or explanation.
    2. You may cancel your account on our website(s) by contacting us via the website; by email or by using our portal.
  8. Web Hosting Clients

    1. Customers using the web hosting services warrant that they will ensure that their websites will conform to all legal requirements and indemnify VoIP8 Ltd against all claims by their use of the services.
    2. In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to the hosted website(s) for storage or publication on, processing by, or transmission via the website(s).
    3. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
    4. You grant to us the right to sub-license the rights licensed under Section 8.3.
    5. You grant to us the right to bring an action for infringement of the rights licensed under Section 8.3.
    6. You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
    7. You may edit your content to the extent permitted using the editing functionality made available on your hosted website(s).
    8. Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
    9. You will ensure that you maintain sufficient backups to enable the rebuild of the hosted website elsewhere should the hosted website be lost for any reason. VoIP8 will perform best endeavours to reinstate a hosted website in the case of failure, but does not warrant that the recovery will be successful.
    10. These conditions apply equally to the email aspect of the Web Hosting Service.
  9. Web Hosting Rules

    1. You warrant, undertake and represent that your use of our services will comply with these terms and conditions in full.
    2. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
    3. Your content, and the use of your content by us in accordance with these terms and conditions, must not:
      1. be libellous or maliciously false;
      2. be obscene or indecent;
      3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
      4. infringe any right of confidence, right of privacy or right under data protection legislation;
      5. constitute negligent advice or contain any negligent statement;
      6. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
      7. be in contempt of any court, or in breach of any court order;
      8. be in breach of racial or religious hatred or discrimination legislation;
      9. be blasphemous;
      10. be in breach of official secrets legislation;
      11. be in breach of any contractual obligation owed to any person;
      12. depict violence in an explicit, graphic or gratuitous manner;
      13. be pornographic, lewd, suggestive or sexually explicit;
      14. be untrue, false, inaccurate or misleading;
      15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
      16. constitute spam;
      17. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory;
        18. or

      18. cause annoyance, inconvenience or needless anxiety to any person.
  10. VoIP Service Clients

    1. You warrant, undertake and represent that your use of our services will comply with all legal requirements and indemnify VoIP8 Ltd against all claims by your use of the service.
    2. VoIP clients are expected to comply with all the rules in Section 9 as can be applied to the service.
    3. You will ensure that your use of the service complies with all relevant laws, rules, regulations, Acts etc. (For example the Communications Act 2003, the UK GDPR 2018, etc)
    4. You confirm that call recording is required and that you accept the VoIP8 announcements on your incoming and outgoing calls to comply with the relevant legislation. Alternatively you may opt out of call recording completly or by agreeing in writing that you will ensure your staff will always announce that calls are recorded for whatever their announcement says
    5. Should you wish to cancel call recording on your services please contact us in writing to request that recording is cancelled on your services.
    6. Alternatively you may opt to use your own recording announcement, please contact us to arrange this. VoIP8 announcements will remain in place to ensure compliance until your announcements are ready to use.
    7. Call recordings are retained for six months and are stored on a secure server in a secure location.
  11. Limited warranties

    1. We do not warrant or represent:
      1. the completeness or accuracy of the information published on our website(s);
      2. that the material on the website(s) is up to date;
        3. or

      3. that the website(s) or any service will remain available.
    2. We reserve the right to discontinue or alter any or all of our website(s) or services, and to stop publishing our website(s) or providing our services, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website(s) or services, or if we stop publishing the website(s) or providing our services.
    3. To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website(s) and the use of our website(s) or services.
  12. Limitations and exclusions of liability

    1. Nothing in these terms and conditions will:
      1. limit or exclude any liability for death or personal injury resulting from negligence;
      2. limit or exclude any liability for fraud or fraudulent misrepresentation;
      3. limit any liabilities in any way that is not permitted under applicable law;
        4. or

      4. exclude any liabilities that may not be excluded under applicable law.
    2. The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:
      1. are subject to Section 12.1;
        2. and

      2. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
    3. To the extent that our website(s) and the information and services on our website(s) are provided free of charge, we will not be liable for any loss or damage of any nature.
    4. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
    5. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
    6. We will not be liable to you in respect of any loss or corruption of any data, database or software.
    7. We will not be liable to you in respect of any special, indirect or consequential loss or damage.
    8. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim against our officers or employees in respect of any losses you suffer in connection with the website(s), the services or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
  13. Breaches of these terms and conditions

    1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
      1. send you one or more formal warnings;
      2. temporarily suspend your access to our website(s) or services;
      3. permanently prohibit you from accessing our website(s) or services;
      4. block computers using your IP address from accessing our website(s) or services;
      5. commence legal action against you, whether for breach of contract or otherwise;
        6. and/or

      6. suspend or delete your account on our website(s).
    2. Where we suspend or prohibit or block your access to our website(s) or a part of our website(s), you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
  14. Variation

    1. We may revise these terms and conditions from time to time.
    2. The revised terms and conditions shall apply to the use of our website(s)/services from the date of publication of the revised terms and conditions on the website(s), and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions; if you do not agree to the revised terms and conditions, you must stop using our website(s)/services.
    3. We may revise the pricing of our products and services, with a 3 month notice going to our current clients with active services that would be affected by the change.
  15. Assignment

    1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
    2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
  16. Severability

    1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
    2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
  17. Third party rights

    1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
    2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
  18. Entire agreement

    1. Subject to Section 12.1, these terms and conditions, together with our privacy and complaints policies, shall constitute the entire agreement between you and us in relation to your use of our website(s) or services and shall supersede all previous agreements between you and us in relation to your use of our website(s) or services.
  19. Law and jurisdiction

    1. These terms and conditions shall be governed by and construed in accordance with English law.
    2. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
  20. Our details

    1. These website(s) and services are owned and operated by VoIP8 Ltd.
    2. We are registered in England under registration number 13433417, and our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.
    3. Our principal place of business is shown at 20.2 above.
    4. You can contact us:
      1. by post to:

        The Directors
        VoIP8 Ltd
        20-22 Wenlock Road
        London
        N1 7GU;
      2. using our website(s) contact form;
      3. by opening a ticket from the client portal;
        4. or

      4. by telephone to 0800 599 1111